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Customer Service

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Upbra's Guarantee

We're confident that your Upbra® bra will fit great and make you feel amazing, or we'll make it right. If the size you receive does not work out for you, we are always here to help; included in all domestic orders is a prepaid return label for your return until you get the right size. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a restocking fee for damage, missing parts, or signs of wear. For refunds, it will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 3 business days for us to process and ship out exchange(s), and 10 business days for a refund to process through from the date in which it is received. Items marked as Seconds/Slightly Imperfect Upbra® bras are not eligible for a refund. For More information, click here. 

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Are my items in stock?

We are doing our best to manufacture Upbra bras & swim tops as quickly as possible. Generally, if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on our web page. If you order an out-of-stock item, we will email you the expected ship date. There is never an extra charge for shipping of back-ordered items. After your order ships, you will be notified by email.  

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What if the item I want is out of stock?

If the item you are interested in purchasing is out of stock, you can still select the size in the drop down menu. You will then be prompted with a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions to fill out your information.  

As soon as that item is back in stock, you will be notified by email.

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What about back orders?

We will email you if an item is back ordered. We ship back orders as soon as they are back in stock. We will email you when we ship any back ordered item.

 If an item you order has been on back order for an unusually long time, once the item is back in stock, we will contact you via email.

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What are my payment options?

 We accept Visa, MasterCard, Amex, Discover and PayPal. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security, please do not send cash.

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Is it safe to use my credit card?

Yes, shopping at upbra.net is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.  

You may also place your order by emailing us at office@upbra.net or printing our order form and mailing it to us.

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Where can I enter a coupon or promotional code?

 Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.

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How do I place an international order?

We ship to almost every country in the world via UPS or DHL. Ordering is easy for all counties:

• For most countries, your flag should show up automatically*, or you can select it on the shopping pages during the purchase process. When your flag is selected, you will be billed and shipped to via the UPS i-Parcel courier service from UPS.

• If your flag does not show up, and it is not available for selection during the purchase process, don't worry, we will ship to your country via the DHL courier service, and you will be billed by and shipped to via DHL through its Global Checkout system.
  
  

Both services are extremely fast and reliable. Most shipments arrive in 9-18 business days after initial purchase date. 

Orders to Norway are shipped via the U.S. postal system.

* You should see, or be able to select your flag from these countries:
Australia, Austria, Belgium, Brazil, CANADA, China, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Great Britain,, Greece, Hong Kong, Hungary, India, Isle of Man, Israel, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK  

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Where is my email confirmation? 

You will receive your email confirmation within 24 hours of placing your order.

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How much do you charge for shipping?

US Shipments -

• We ship via USPS Mail.
• Postage for standard shipping is $8.95 flat rate.

International Shipments:

COUNTRY	AVERAGE  SHIPPING	AVERAGE  TAX/DUTIES	CURRENCY	HOW TO ORDER
Argentina	1395.15	1617.56	ARS	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Australia	17.12	--	AUD	Select your country's flag on the "Add to Bag" page.
Austria	31.08	37.62	EURO	Select your country's flag on the "Add to Bag" page.
Bahamas	40	34	BSD	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Belgium	28.62	34.34	EURO	Select your country's flag on the "Add to Bag" page.
Brazil	117.05	211.35	BRL	Select your country's flag on the "Add to Bag" page.
Canada	12.78	11.5	CAD	Select your country's flag on the "Add to Bag" page.
Chile	40848	--	CLP	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
China	214.73	--	CNY	Select your country's flag on the "Add to Bag" page.
Colombia	197340	--	COP	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Costa Rica	14804.79	15943.62	CRC	Select your country's flag on the "Add to Bag" page.
Czech  Republic	24484.84	42706.13	CZK	Select your country's flag on the "Add to Bag" page.
Denmark	122.21	146.09	DKK	Select your country's flag on the "Add to Bag" page.
Ecuador	69	--	USD	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Egypt	881.63	--	EGP	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
El Salvador	69	--	USD	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Finland	33.52	26.16	EURO	Select your country's flag on the "Add to Bag" page.
France	16.4	19.62	EURO	Select your country's flag on the "Add to Bag" page.
Germany	13.94	19.62	EURO	Select your country's flag on the "Add to Bag" page.
Greece	13.90	19.62	EURO	Select your country's flag on the "Add to Bag" page.
Guatemala	508.32	--	GTQ	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Hong Kong	101.61	--	HKD	Select your country's flag on the "Add to Bag" page.
Hungary	4366.15	7447.49	HUF	Select your country's flag on the "Add to Bag" page.
India	2012.61	2272.30	INR	Select your country's flag on the "Add to Bag" page.
Indonesia	195132	657576	IDR	Select your country's flag on the "Add to Bag" page.
Ireland	9.83	17.98	EURO	Select your country's flag on the "Add to Bag" page.
Isle of Man	11.44	13.08	EURO	Select your country's flag on the "Add to Bag" page.
Israel	114.82	69.59	ILS	Select your country's flag on the "Add to Bag" page.
Italy	27.79	20.44	EURO	Select your country's flag on the "Add to Bag" page.
Jamaica	5074.82	--	JMD	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Japan	1531.57	--	JPY	Select your country's flag on the "Add to Bag" page.
Korea,  Republic of	15154.44	--	KRW	Select your country's flag on the "Add to Bag" page.
Latvia	26.16	20.44	EURO	Select your country's flag on the "Add to Bag" page.
Liechtenstein	16.9	6.57	CHF	Select your country's flag on the "Add to Bag" page.
Lithuania	25.34	18.8	EURO	Select your country's flag on the "Add to Bag" page.
Luxembourg	27.79	13.9	EURO	Select your country's flag on the "Add to Bag" page.
Malaysia	66.43	19.54	MYR	Select your country's flag on the "Add to Bag" page.
Maldives	1066.05	--	MVR	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Mexico	262.84	244.94	MXN	Select your country's flag on the "Add to Bag" page.
Monaco	21.26	17.17	EURO	Select your country's flag on the "Add to Bag" page.
Morocco	637.87	138.67	MAD	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Netherlands	31.88	53.96	EURO	Select your country's flag on the "Add to Bag" page.
Norway	117.99	--	NOK	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
New Zealand	18.32	91.2	NZD	Select your country's flag on the "Add to Bag" page.
Peru	224.35	--	PEN	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Philippines	1463.81	--	PHP	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Poland	71.63	88.69	PLN	Select your country's flag on the "Add to Bag" page.
Portugal	13.08	17.98	EURO	Select your country's flag on the "Add to Bag" page.
Russia	2520	--	RUB	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Saudi Arabia	63.57	30	SAR	Select your country's flag on the "Add to Bag" page.
Singapore	15.88	--	SGD	Select your country's flag on the "Add to Bag" page.
Slovakia	53.94	17.98	EURO	Select your country's flag on the "Add to Bag" page.
Slovania	26.15	18.8	EURO	Select your country's flag on the "Add to Bag" page.
South Africa	292.97	632.83	ZAR	Select your country's flag on the "Add to Bag" page.
Spain	9.83	17.98	EURO	Select your country's flag on the "Add to Bag" page.
Sweden	337.25	501.77	SEK	Select your country's flag on the "Add to Bag" page.
Switzerland	12.74	6.57	CHF	Select your country's flag on the "Add to Bag" page.
Taiwan	527.26	--	TWD	Select your country's flag on the "Add to Bag" page.
Thailand	755.53	2298.08	THB	Select your country's flag on the "Add to Bag" page.
Turkey	80.12	61.05	TRY	Select your country's flag on the "Add to Bag" page.
United Arab  Emirates	62.26	--	AED	Select your country's flag on the "Add to Bag" page.
United   Kingdom	7.86	15.82	GBP	Select your country's flag on the "Add to Bag" page.
Ukraine	1536.32	--	UAH	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.
Venezuela	1998412.50	--	VEF	Select "Click Here to ship via our courier service  partner if your country is not listed." during   checkout.

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When will my order be charged? 

For credit card orders, will be charged within 48 hours. For PayPal orders you are charged by PayPal when the order is placed.

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When will my order be shipped? 

Most in-stock orders are shipped out 2 business days after purchase. During the holiday season, please allow 2-4 business days for your order to process. Upbra bras & swim are new products and due to the unexpected demand, stock is still limited.

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How long does shipping take?

US Shipments:

• Most shipments arrive within 5-8 business days.
  • We ship from our facility to you via USPS (United States Postal Service).
    
    

International Shipments:

• Australia, Canada, Great Britain, Norway and United Kingdom -
  • Most shipments usually arrive in 9-18 business days
    • We ship from our facility to you within 2 business days via USPS (United States Postal Service).
    • Once your order ships, you will receive a tracking email. Please allow 4-6 days for your tracking to update when your package leaves their facility.
    • If you have any further questions or concerns about shipping, please contact us at office@upbra.net
      
      
• Austria, Belgium, Brazil, China, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Isle of Man, Israel, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, and UAE -
  • Most shipments usually arrive within 9-18 business days
    • We ship from our facility to UPS i-Parcel's export facility within 2 business days.
    • Once UPS i-Parcel receives it, they will ship directly to you.
    • Please allow 4-6 days for your tracking to update when your package leaves their facility.
      
    • If you have any further questions or concerns about shipping, please contact UPS i-Parcel at customer.service@i-parcel.com
      
• All other countries -
  • Most shipments usually arrive within 9-18 business days
    • We ship from our facility to Global Checkout's facility within 2 business days.
    • Once Global Checkout receives it, they will ship directly to you.
    • Please allow 4-6 days for your tracking to update when your package leaves their facility.
      
    • If you have any further questions or concerns about shipping, please contact Global Checkout at customerservice@globalcheckout.com
     

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Do you offer expedited shipment for orders?

 Unfortunately, we do not offer expedited shipments. However, our shipping time is quite fast; domestic orders typically only take 3-5 days for delivery.

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How do I track my order? 

We will notify you via email after your package has shipped. Packages usually ship the next business day. To ensure that you do get your shipping confirmation email, please save the email address office@upbra.net to your address book so that your email will go to your inbox and not your spam folder.

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What about my privacy? 

We are committed to protecting your privacy. Click here for our Privacy Policy.

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What are cookies?

A cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information.

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Upbra bras & swim Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

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