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Customer Service

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Upbra's Guarantee

We're confident that your Upbra bra will fit great and make you feel amazing, or we'll make it right. If the size you receive does not work out for you, we are always here to help; included in all domestic orders is a prepaid return label for your return until you get the right size. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a restocking fee for damage, missing parts, or signs of wear. For refunds, it will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 3 business days for us to process and ship out exchange(s), and 10 business days for a refund to process through from the date in which it is received. Items marked as Seconds/Slightly Imperfect Upbra bras are not eligible for a refund. For More information, click here. 

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Are my items in stock?

We are doing our best to manufacture Upbra bras & swim tops as quickly as possible. Generally, if you order an item on our web page, it should be in stock as long as it states it is in stock. If an item is not in stock it will indicate that on our web page. If you order an out-of-stock item, we will email you the expected ship date. There is never an extra charge for shipping of back-ordered items. After your order ships, you will be notified by email.  

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What if the item I want is out of stock?

If the item you are interested in purchasing is out of stock, you can still select the size in the drop down menu. You will then be prompted with a link that states, "Click here to get an email when it's in stock!". Just click on that link and follow the instructions to fill out your information.  

As soon as that item is back in stock, you will be notified by email.

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What about back orders?

We will email you if an item is back ordered. We ship back orders as soon as they are back in stock. We will email you when we ship any back ordered item.

 If an item you order has been on back order for an unusually long time, once the item is back in stock, we will contact you via email.

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What are my payment options?

 We accept Visa, MasterCard, Amex, Discover and PayPal. You may also place your order by printing our order form and mailing it to us with a check or money order enclosed. Please be aware that orders placed with personal checks require an additional two weeks to process. For your security, please do not send cash.

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Is it safe to use my credit card?

Yes, shopping at upbra.net is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.  

You may also place your order by emailing us at office@upbra.net or printing our order form and mailing it to us.  

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Where can I enter a coupon or promotional code?

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.

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Where is my email confirmation?

You will receive your email confirmation within 24 hours of placing your order. 

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How much do you charge for shipping?

US Shipments -

• We ship via USPS Mail.
• Postage for standard shipping starts at $8.95.

International Shipments:

• We ship via RR Donelley International Courier.
• Postage for most international shipments starts at $12.95 USD with the exception of a few countries for which the shipping cost will be $20 USD flat rate instead.
• Duties and taxes are not prepaid. For some countries, it may be due upon delivery. To see if you have to pay for any duties/taxes for your country, just click on the flag at the bottom right hand corner during checkout. 

 

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What international countries do you ship to?

Currently we ship to the following international countries -

- Argentina
- Australia
- Austria
- Bahrain
- Brazil
- Canada
- Finland
- France
- Germany
- Japan
- Lithuania
- Malaysia
- New Zealand
- Norway
- Qatar
- Republic of Korea
- Saudi Arabia
- Singapore
- Sweden
- Switzerland
- United Arab Emirates

Just select your country in the country drop down menu during checkout.

For all other countries, please email us at office@upbra.net

SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our shipping couriers. Please remain patient and allow up to 4-6 weeks for international shipments.

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When will my order be charged? 

For credit card orders, will be charged within 48 hours. For PayPal orders you are charged by PayPal when the order is placed.

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When will my order be shipped? 

In stock orders are shipped out 2-3 business days for domestic orders and 3-5 business days for international orders, excluding holidays. Out of stock orders will be notified by email about the out of stock situation, and will also be contacted once the item(s) is in stock and ready to ship.

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How long does shipping take?

US Shipments:

• SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our shipping couriers. Please remain patient and allow up to 2 weeks for delivery for domestic orders.
  • We ship from our facility to you via USPS (United States Postal Service).
    
    

International Shipments:

• SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our shipping couriers. Please remain patient and allow up to 4-6 weeks for international shipments.
  • Shipped via RR Donnelley international mail courier.
  • Once your order ships, you will receive a tracking email. Please allow 4-6 days for your tracking to update when your package leaves their facility.
  • If you have any further questions or concerns about shipping, please contact us at office@upbra.net  
    
  
  

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Do you offer expedited shipment for orders?

 Unfortunately, we do not offer expedited shipments. However, our shipping time is quite fast; domestic orders typically only take 3-5 days for delivery.

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How do I track my order? 

We will notify you via email after your package has shipped. To ensure that you do get your shipping confirmation email, please save the email address office@upbra.net to your address book so that your email will go to your inbox and not your junk folder.

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What about my privacy? 

We are committed to protecting your privacy. Click here for our Privacy Policy.

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What are cookies?

A cookie is a small piece of information that web sites use to remember information about users. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information.

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